Returns Policy – Lenbrit App
At Lenbrit, every rental is built on trust between lenders and borrowers. This Returns Policy explains how items are returned, inspected, and what happens if something goes wrong.
1. Return Timeline
- Items must be returned by the end date selected at the time of booking
- Late returns may be charged per extra day at the item’s daily rate
- If you need more time, request an extension from the lender before the end date
2. Condition of Items
Borrowers are expected to return items:
- In the same condition as received, apart from normal wear
- With all accessories, tags, and packaging that came with the item
- Clean and ready for the next borrower (unless cleaning is included)
3. Inspection
Lenders should inspect returned items within 24 hours and report any issue through the order screen. Orders with no reported issue are marked as completed automatically.
4. Damage or Loss
- Minor damage may be deducted from the borrower’s security amount
- Major damage or loss may require the borrower to cover repair or replacement cost
- Both parties can share photos and details; our team reviews every dispute fairly
5. Cancellations & Refunds
- Cancel at least 24 hours before the start date for a full refund
- Cancellations within 24 hours may be partially refunded at the lender’s discretion
- If a lender cancels, the borrower is refunded in full
- Cash on delivery orders cancelled at the door may affect future bookings
6. Need Help?
For any return or refund question, contact our team from Help & Support in your profile menu.
Last updated: 11 October 2026